Returns Policy

If you are not completely satisfied with any item of your order, you may return it within 30 days of purchase for a full refund.

Key Points

  • You can return any item of your order within 30 days of purchase.
  • You must notify us first within 15 days of delivery before sending a return.
  • We must receive your return within 30 days of purchase.
  • A refund will be made within 5 working days of us receiving your return.

If an item is damaged, incorrectly supplied or you simply want to return an item, please inform us by phone or e-mail within 15 days of delivery. The items must be returned to us within 30 days of purchase. Please note that we are unable to accept your return if we have not been notified first.

Refunds will be made using the same method used to pay for your order within 5 working days of us receiving your return.

Guidance

Items should be returned in their original packaging with a copy of your order invoice at your own expense. If you choose to return an item to us, we will not be responsible for any loss or damage in transit and we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. We therefore recommend that you use a recorded delivery service.

Returns Address

Dolls House Emporium
3 Cullet Drive
Queenborough
Kent
ME11 5JS
United Kingdom

Please note that we are an online retailer and do not have a shop or showroom for visitors.

Last updated June 2016.

Contact Details

Please note that we are an online retailer and do not have a shop or showroom for visitors.

Customer Promise

  • Free & Fast Delivery
    Free UK delivery when you spend £40 or more.
  • Same Day Despatch
    Aim to despatch orders placed by 2pm (GMT) Mon - Fri same day.
  • Stock Promise
    All items are in stock ready for immediate despatch.
  • No Quibble Guarantee
    If you're not happy with your order, we'll offer a full refund.
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