Frequently Asked Questions

1. How can I change my account details (email address, telephone number, etc)?
   Once you are registered and logged in, you can make changes to your account by clicking the update details link at the top of the page. You can also contact us.
2. Will interest be added if I wish to pay by four-part payment?
   No, we offer four interest free payments by Switch, Solo, Visa or MasterCard on orders over £100. Unfortunately we do not offer this for our overseas customers.
3. Are any items from previous catalogues still available?
   When items have been discontinued they are removed from the website but we sometimes have limited stock left. Please contact us if you would like us to check for you.
4. I am going on holiday in the UK and abroad how do I locate my nearest stockists?
   If you have a postcode in the area you are visiting in the UK click here for your nearest stockists. If you are going abroad, please contact us and a customer service advisor will be happy to help you.
5. When will I receive my built dolls' house?
   As our built dolls houses are built to order, a member of our sales team will contact you after you place your order to let you know when you can expect to receive your house. If you would like to check the availability of a built house before you place your order, please contact us. Built dolls houses are only available to the UK mainland.
6. Can I buy gift vouchers?
   You can purchase Gift Vouchers online or by contacting our sales office. Dolls House Emporium Gift Vouchers can be sent through the post, or by email and are redeemable in our shops, online or by telephone.
7. The website says that I cannot order due to the country I live in. Why is this?
   It is with regret that due to prohibitive shipping and servicing costs we can longer supply to residents of certain countries.
8. How long will delivery of my purchase take?
   Please see our Help Section on delivery for more details.
9. How do I return items?
   We do not want you to accept anything from The Dolls House Emporium that is not completely satisfactory in every way.
   Read our Satisfaction Guarantee for more information on this.
   If you need to return something, please contact us to arrange a refund or a replacement item.
10. How can I claim a credit I have on my account?
    Add a comment on the order confirmation page at the end of the checkout process. A member of our sales team will then apply any outstanding credits to your order before charging your card.
    Please contact our sales office if you have further queries.
11. How can I be sure that shopping online with you is safe and secure?
    Click here to read our help section on security.
12. Can I send my order to another country?
    Unfortunately we are unable to send orders to another country. However we will be pleased to despatch your order to an alternative address within the UK. If you have any queries please contact sales@dollshouse.com

If you cannot find the answer to your questions, please do not hesitate to contact us.