Frequently Asked Questions

1. How do I claim my free gifts online?
   As you place your order you will be told what offers you are entitled to. When you check out, any free gifts you are entitiled to will be added to your order. Where a choice of free gifts is available, you will be asked to make your selection on the first page of check out.
2. In what currency will I be charged?
   As The Dolls House Emporium is based in the UK our default currency is Pounds Sterling. However, we are also able to accept orders in Euros, Canadian Dollars, Australian Dollars and US Dollars. If you are ordering from an overseas country that doesn't use Euros then you will automatically be charged in US Dollars. Click here to view prices in your prefered currency.
3. What credit cards do you accept?
   For online orders we use a Thawte secure server certificate which ensures that all sensitive information sent by you - such as credit card numbers - is securely transmitted when you place your order, the following payment methods are accepted for online orders for the UK Only:
   • Visa
   • MasterCard
   • Maestro
   • American Express
   • Paypal
   • Dolls House Emporium Gift Vouchers

   For customers outside the UK we accept:

   • Visa
   • MasterCard
   • American Express
   • Paypal (US Only)
   • Dolls House Emporium Gift Vouchers

   Customers visiting our shop can pay by the following methods:

   • Visa
   • MasterCard
   • Maestro
   • American Express
   • Dolls House Emporium Gift Vouchers
   • Cash
   • Cheques
4. Why can't I add items to my shopping basket?
   You need to set your web browser to accept cookies. Cookies are small files that we use to store the contents of your shopping basket. Enabling cookies is a simple procedure but it does vary between browser versions. Try these web pages:
   • AOL Users
   • Internet Explorer Users
   • Firefox and others
   Please contact us if problems persist or you have difficulties enabling cookies in your web browser. To find out more about how we use cookies, please read our Privacy Policy. For general, independent information on cookies, please visit www.allaboutcookies.org.
5. Why don't you store credit card details?
   For your safety and security, we do not store credit card information for online orders. Your credit card details are only used for authorising the transaction at the point at which you place the order.
6. Why can't I see the enlarged images of your products when I click on a thumbnail?
   The most likely explanation is that the "Ad Blocking" option in a piece of software from Norton is blocking our images from your web browser. You'll need to turn off the "Ad Blocking" option in order to see the images - click here for instructions. Find out more about why this happens here.
7. Why does your exchange rate differ from the current rate?
   We endeavour to give our customers quality products at the best price and this is achieved by controlling our costs. The prices shown in our catalogues and websites are reflective of the costs involved in marketing and distributing to different global regions. In some cases a specific delivery charge is levied for heavier products to destinations where carriage costs are excessive.
   
   Our prices are set for each region once per year, and we do not adjust prices based on exchange rate fluctuations as this would be impractical to manage and very confusing for our customers.

If you cannot find the answer to your questions, please do not hesitate to contact us.