Delivery

We endeavour to get your order to you as soon as possible using trusted carriers.

Despatch

Most of our products are held in stock and are available for same day despatch. However, if a product is temporarily out of stock we will let you know as soon as possible. We aim to despatch orders placed by 2pm (GMT) Monday - Friday the same day. Orders placed after 2pm (GMT), at the weekend or on a public holiday are dispatched the next working day.

Your order will be despatched from the United Kingdom. Please note that your order may be subject to import duty and note we cannot be held responsible for any import taxes or fees incurred on your order.

If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we will make a charge equal to the cost of the original postage which will need to be paid before we can resend the parcel to you again. In any instance where it’s our/our carriers fault that the order hasn’t been delivered, then we will resend the parcel free of charge.

Method

The method used to send your order will depend on its weight and destination. We now use Royal Mail Tracked and UKMail Tracked (Express) to deliver your parcels, these excellent services mean that your parcels will now be fully trackable and you will receive all of your tracking/delivery information directly from the carriers via email and phone.

For orders being delivered to the UK - these methods are express services and although the majority of the time all orders are delivered on the next working day from the date you placed your order (If the order was placed before 2pm, Mon-Fri) sometimes we do find that your order may encounter a very slight delay when with the courier, if your order is delayed by the courier, we cannot be held liable for this delay, however please contact us and we will do everything we can to help you find out why your parcel has taken longer to be delivered than usual. If the order is placed after 2pm Mon-Fri (GMT) the order will be despatched the next working day.

For deliveries outside of the UK - although we use UKMail which is still an express services and is also fully trackable, your order may be passed to your local postal authorities for the final part of the delivery. We also use Royal Mail Standard delivery for UK and international deliveries, this is a cheaper alternative to our tracked services, please note that the Standard Royal Mail services UK/International are not tracked.

Please note: Saturday, Sunday and all UK Bank Holiday's do not constitute as working days.

Cost

The cost of shipping is calculated during checkout and is based on both the delivery location and the parcel weight.

Contact Details

Please note that we are an online retailer and do not have a shop or showroom for visitors.

Customer Promise

  • Free & Fast Delivery
    Free UK delivery when you spend £40 or more.
  • Same Day Despatch
    Aim to despatch orders placed by 2pm (GMT) Mon - Fri same day.
  • Stock Promise
    All items are in stock ready for immediate despatch.
  • No Quibble Guarantee
    If you're not happy with your order, we'll offer a full refund.
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