Please note: If our couriers are unable to deliver your order directly to your address, they will attempt to deliver to a neighbour to accept the order on your behalf. If you do not want our couriers to deliver to a neighbour, please let us know before the order is despatched so that we can advise the couriers to simply return the order to us if you are unable to take delivery of the order yourself. If you fail to contact us before the order is despatched then you agree to us delivering the order to a neighbour if you are unable to accept the delivery.
Most of our products are held in stock and are available for same day despatch. However, if a product is temporarily out of stock we will let you know as soon as possible. We aim to despatch orders placed by 2pm (GMT) Monday - Friday the same day. Orders placed after 2pm (GMT), at the weekend or on a public holiday are dispatched the next working day.
Your order will be despatched from the United Kingdom. Please note that your order may be subject to import duty and note we cannot be held responsible for any import taxes or fees incurred on your order.
If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we will make a charge equal to the cost of the original postage which will need to be paid before we can resend the parcel to you again. In any instance where it’s our/our carriers fault that the order hasn’t been delivered, then we will resend the parcel free of charge.
The method used to send your order will depend on its weight and destination.
For orders under £50 within the UK - we use Royal Mail Second Class which can take 3-4 working days to arrive with you. When checking out, you can choose to upgrade this to either Royal Mail Tracked (2-3 working days) or Courier Tracked (Next Day)
For orders over £50 within the UK - your order will be sent with our Courier Tracked (Next Working Day) service.
By using the Royal Mail Tracked and Courier Services your parcels will now be fully trackable and you will receive all of your tracking/delivery information directly from the carriers via email and SMS. Our couriers are express services and for the majority of the time, orders are delivered on the next working day from the date that your order is despatched. (If the order was placed before 2pm, Mon-Fri, then we typcially despatch on the same day, however in busier periods, it may take our team slightly longer to despatch your order). Sometimes we do find that your order may encounter a very slight delay when with the courier, if your order is delayed by the courier, we cannot be held liable for this delay, however please contact us and we will do everything we can to help you find out why your parcel has taken longer to be delivered than usual. If the order is placed after 2pm Mon-Fri (GMT) the order will be despatched the next working day.
For deliveries outside of the UK - when checking out, you can choose either (depending on the size and weight of your order) between Royal Mail International or our Courier Services. Royal Mail International is a standard service, it doesn't allow you to track your parcel. Your order may be passed to your local postal authorities for the final part of the delivery.
We use UK Couriers which are an express service and are also fully trackable, however your order may be passed to a local courier service for the final part of the delivery.
Depending on the items that you order, due to packaging and shipping restrictions, we may have to split your order into multiple parcels. Therefore, your order may arrive in more than one parcel.
We can not send orders to PO.Box addresses with our courier service.
The cost of shipping is calculated during checkout and is based on both the delivery location and the parcel weight.
If, for any reason, your order doesn't arrive with you, we would ask you to notify us as soon as possible.
We expect Royal Mail orders in the UK to be delivered within 3-4 working days from date of despatch.
Europe, United States, Canada and Australia to be delivered within 10-14 working days from date of despatch.
We expect Courier orders in the UK to be delivered the Next Working Day from date of despatch.
European countries, on average, within 4-6 working days from date of despatch.
United States, Australia and New Zealand within 4-5 working days from date of despatch.
Please note that we are an online retailer and do not have a shop or showroom for visitors.
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