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Please note that we are an online retailer and do not have a shop or showroom for visitors.

Customer Promise

  • Free & Fast Delivery
    Free UK delivery when you spend £50 or more.
  • Same Day Despatch
    Aim to despatch orders placed by 2pm (GMT) Mon - Fri same day.
  • Stock Promise
    All items are in stock ready for immediate despatch.
  • No Quibble Guarantee
    If you're not happy with your order, we'll offer a full refund.

Wilkommen! Bienvenue! Welcome! Sigrid is here to help you!

4 October 2012

Please join us in extending a big welcome to the newest member of the Dolls House Emporium customer service team, Sigrid Schenk!

It is part of our customer service commitment to make it even easier for you to enjoy your hobby, wherever in the world that is.

And Sigrid, who hails from Bremen, has joined us to help provide tip-top customer service to customers in Germany’s traditional dolls’ house market, and to German speakers around the world.

It’s so easy to buy from The Dolls House Emporium. We even let you pay in Euros or Dollars (depending on your location) and there are no complicated exchange rates to get involved with – what it says on your order form is what you’ll pay.

If you would like to contact Sigrid direct, you can call her on +44 1773 514484 or email kundenservice@dollshouse.com

What customers really think about The Dolls House Emporium

15 August 2012

Don't just take our word for it, see what other customers have to say about The Dolls House Emporium:

We've teamed up with Feefo so you can let your fellow collectors, and new customers alike,  know exactly how you feel about our products and service.

Product reviews are very helpful if you think you know what you want but want to hear how other people feel about the products and service.

Every product you rate and review will help your fellow collectors and dolls' house enthusiasts make an informed choice about the product and the right decision for them!

If you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly at sales@dollshouse.co.uk

Superb customer service - here's what Dolls House Emporium customers say

28 June 2012

The Dolls' House Emporium prides itself on superb customer service.

The company and its staff were recognised with the top honour at the prestigious ECMOD Direct Commerce Awards in March 2012, picking up the Outstanding Customer Relationship Management & Customer Service category for the sixth time – and for the second year in a row.

But don't just take the judges' word for it: see what the customers have to say about us!

Here are the top ten customer comments received via our feedback partner feefo, which rates our service at an impressive 98% during June!

Customers can see more than 3,000 reviews to help them make the right choice.








FB1249 Magpies Kit and Free Jenny Wren's Kit
"Excellent quality, a really brilliant selection of
products at sensible price."

New Magpies & Jenny Wren's dolls' house exteriors

2442 Green 'Leather' Porter's Chair
"I placed order over the phone was impressed with the knowledge and helpfulness of the member of staff I spoke to."

2610 Mountfield QuickStyle
"Great customer service, fast delivery, amazing as always."








1300 The Summer House Kit Service was excellent,
what more can I say?"

Summer House dolls' house kit

QDHCCA The Queen's Dolls' House Club with Fougasse Book
"I have always found the delivery service from Dolls House Emporium excellent, orders are always sorted and delivered very quickly."

6270 The Corner Shop Kit Parts 1 & 2
"Arrived the day after I ordered. Very well packed."

2951 Girl Statue on Square Base
"With The Dolls House Emporium I have been shopping for over a year and I can say that I am very satisfied with the service, I receive my orders quick, safe and nothing is broken. Well done Dolls House Emporium, keep up the good work - from a customer who is living in Greece."

2094 Dressing Mirror
"Fantastic service! Items ordered on-line in the early afternoon, and they arrived next morning!"

1563 Springwood/Oak Hurst Garage Wing Lights
"Excellent products at a very fair price. Very quick and efficient service on all occasions that I have dealt with the company."

3484 White Screw-together Display Box
"Excellent company to deal with, orders quickly dispatched and always well packaged. Customer Services team are always helpful and friendly, and it's a pleasure doing business with them."

Top customer service award for The Dolls House Emporium!

29 March 2012

The Dolls House Emporium has had its superb customer service recognised by winning the top honour at the prestigious ECMOD Direct Commerce Awards.
We picked up the Outstanding Customer Relationship Management & Customer Service category for the sixth time - and for the second year in a row.
Managing director Jackie Lee said: “We pride ourselves on delivering exceptional customer service so it's especially nice to have this recognised.
"We already know from customer comments and feedback how they value what we do and appreciate the efforts we make.
"Winning this award again last year was thrilling but to retain it shows that we continue to have our customers' interests at the centre of what we do.
"I'd like to take this opportunity to thank our customers for their continuing support - no one knows the market like they do and they judge us every day!"
ECMOD - the voice and organising body for the multi-channel marketing industry, newly-termed “omnichannel industry” - run the annual Direct Commerce Awards to recognise business excellence for organisations engaged in direct-to-customer retailing.
Judging is carried out by an independent panel of acknowledged experts in the sector across traditional and newly emerging channels.
The Dolls House Emporium was judged on a range of aspects of its business, including how all colleagues in the company embrace every aspect of customer service, from product design right through to fulfilling the order.
Also highlighted was the multi-channel approach through the main website www.dollshouse.com and the busy forum, blog, facebook and twitter presence, as well as other ways in which the company welcomes feedback and responds to it. Judges saw Dolls House Emporium catalogues, which are published in different versions for trade or retail customers, as well as in different languages and currencies for different parts of the world. They were also shown the excellent Feefo reviews and ratings, given by customers themselves.
The winners for each category were revealed at the ECMOD Direct Commerce Awards gala evening at the Lancaster London Hotel.

Too many cooks at The Dolls House Emporium?

7 October 2011

Dolls’ house and miniature collectors sometimes find their hobby taking over their lives.Read More
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