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How To Order

Our website is designed to be as easy to use as possible and it provides you with additional benefits: you can order at your leisure, revisit your order, change it or add to it at any time until you have clicked on checkout when it will be despatched at the earliest opportunity. We aim to despatch all orders placed before 1pm (GMT) on the same day they are received.

You will also be entitled to qualify for a number of exclusive additional offers throughout the year.

General Browsing

Click on the product categories on the left to find the items you wish to buy. Within each main category, you will find a series of sub-sections that will allow you to narrow down your search. When you have found a product you wish to order, click on the 'Buy Now' button to add it to your shopping basket.

You can view the contents of your shopping basket at any time by clicking on the 'Basket' button at the top of every page. Here you can remove items, change their quantity and view a larger picture and product details. 

Searching by Keyword or Part Number

Our Search feature (found on the top of every page) allows you to search for items by descriptive keywords or catalogue part number. Once the search results are displayed, you can add items to your shopping basket by clicking on the 'Buy Now' button or use the filtering option on the left hand side to narrow your search further. 

What Currency Should I Use?

All orders are charged for in Pounds Sterling but you are able to view prices in Euros, US Dollars and Australian Dollars.  Due to the risk of fraud, overseas orders can only be delivered to the country in which the order was placed. For example, a customer in France cannot place an order to be delivered in Germany.

Checkout – Finalising Your Order

Before you check out, you need to register. Registration is quick and easy. After you register, you will be sent an email containing your new password (which you can change at any time) and instructions of how to log in. Register now »

Once you have registered, you can check out at any time by clicking on the 'Checkout' button at the top of each page. The checkout process is split into four steps:

1.     Check your order

2.     Check delivery

3.     Payment

4.     Confirmation.

You can make changes to your order at any step along the way, until you click on "Place Order" on Step 4 - "Confirmation". Your order will then be submitted to our main system for processing and despatch.

What if I have a problem with my order?

Shortly after checking out, you will receive an email confirming that your order has been received and is being processed. Should you have any queries regarding your order, you can either reply to this email or contact our sales department on 01332 912989. We recommend you call us as orders are processed as quickly as possible. Our contact details can be found on the contact us page.

Further Help

If you have any specific queries regarding the shopping process or require assistance at any point, please consult our Frequently Asked Questions. If you require assistance with a technical aspect of the website, do not hesitate to contact us.

Phone
01332 912989 (UK) +441332 912989 (Int)