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Terms & Conditions


The Dolls House Emporium website (,‘the website’, is owned and operated by MyHobbyStore Retail Limited, registered in England and Wales (company registration number 07882931) at Hadlow House, 9 High Street, Green Street Green, Orpington, Kent, BR6 6BG.  We are registered as a data controller with the Information Commissioner's Office (registration number Z628004X). Unless we say otherwise, we use the terms "we" and "us" to refer to The Dolls House Emporium. If you would like to get in touch with us, or ask us anything, please contact us.


These apply to any order placed through the website; you must read these general terms and conditions of sale. By placing an order through the website, you confirm that you have read, understood and agree to these in their entirety. We have taken all reasonable precautions to try to ensure accuracy of prices and product descriptions. However, when ordering, please note that:

  • orders are accepted on the basis that there are no material errors in the description of the goods or their advertised price
  • packaging may vary from that shown
  • the weights and dimensions shown are approximate only
  • whilst we try to replicate colours accurately, actual colours you see depends on your monitor and we cannot guarantee that the colour you see will accurately reflect the actual colour
  • all products are subject to availability


The website terms and conditions apply to your use of the website at By accessing, browsing, using or registering with the website, you confirm that you have read, understood and agree to the website terms.


These website terms are in addition to the terms of our privacy policy which explains which personal information we collect about you. You may find it helpful to view our privacy policy. Please note that when you agree to the website terms you also agree to have read and understood our privacy policy.


You are responsible for maintaining the confidentiality of your account. We shall not be liable for any loss or damage which may arise as a result of any failure by the account holder to protect their account.


Completion of the online checkout process does not constitute our acceptance of your order which takes place only when we despatch your products. Products remain our property until we have received payment in full from you. Card payments are subject to authorisation by your card issuer and we take payment when you place your order. If your payment is not received before products are delivered to you, payment must be made or the products returned within 30 days, in the same condition that you received them, and at your own expense. We reserve the right to charge for any damage to any product that is subject of an unpaid order.


Delivery timescales vary depending on products ordered and delivery address. We aim to despatch orders placed by 1pm (GMT)  the same day by first class post or speedy carrier. We aim to keep stock of all items. Some items may be despatched direct from the supplier, for more information please check the delivery information on the desired product page.


When time is short, particularly after the last Royal Mail posting date for Christmas, you may wish to take advantage of next day delivery for an additional charge of £4.95. In order to receive a next day delivery, please ensure you place your order before 1.00 pm on a weekday. This service is available only on normal working days (Monday-Friday) and only within the UK mainland.


Our postage and packing charges can be seen in our postage and packing section.


Due to customs, legal, regulatory and certain practical restrictions to orders for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can be delivered to which destination.


Our service is designed to make you feel comfortable and secure, whether ordering by phone or online, our friendly customer service colleagues are only a phone call away. If you are not completely satisfied with any item from The Dolls House Emporium, you may return it within 30 days in the original packaging, for a full refund, including any outward postal charge. Please see the returns policy for full details and terms. We do not want you to accept anything from The Dolls House Emporium that is not completely satisfactory in any way. This special no-quibble guarantee does not affect your statutory rights


Please check products received against your order. If a product is damaged, incorrectly supplied or if you change your mind and simply want to cancel a product delivered, please inform us by post, phone or e-mail within 7 days of delivery. The product must be returned to us within 30 days of delivery. Please note that we are unable to accept the return of any damaged, incorrectly supplied or cancelled products if we have not been informed within 7 days of delivering them. Products should be returned in their original packaging and promptly at the customer cost. If you choose to return a product to us, we will not be responsible for any loss or damage in transit and we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. We therefore recommend that you use a recorded delivery service.

HAND BUILT HOUSES – order, despatch and guarantee

Delivery will be advised upon receipt of order. Delivery is conditional upon our staff having direct access to your property and assuming that the route and the room is large enough to accommodate your goods. In the event that the route and room are not large enough we cannot accept liability or responsibility and in the event that delivery is unable to be made we will make a charge which may be in excess of £100 to cover the cost of delivery.

To make sure you’re completely satisfied our staff will ask you to inspect your goods carefully before signing for delivery. Please note that we are unable to accept the return of a damaged or incorrectly supplied hand built house if we have not been informed within 7 days of delivering it. If goods have been signed for as accepted in good condition, we are unable to accept return of a damaged product unless reasonable inspection would not have revealed that it was damaged or in some way defective. Collection arrangements for the return of a damaged or incorrectly supplied hand built house must be made promptly at the customer cost (in excess of £100 in some cases) which will be notified at the time. Please contact our customer service team who will be happy to answer any questions relating to hand built houses.


You may use, download and print content on the website solely for your own personal use or internal business purposes. You may not without our prior written consent:

  • copy, reproduce, use or otherwise deal with any content on the website
  • modify, distribute or re-post any content on the website for any purpose
  • use the content of the website for any commercial exploitation whatsoever


All of our published material and images within our website are protected by copyright. The Dolls House Emporium, and its logo are registered trademarks. If you acquire any copyright or other intellectual property rights in the website, whether by operation of law or otherwise, including any rights you may have in user generated content that you submit through the website, then you agree to assign those rights to us.

The Queens' Dolls' House Collection is manufactured under licence from The Royal Collection 2012 © 2012 HM Queen Elizabeth II


We reserve the right to change and update our website terms and recommend that you revisit this page to keep informed of the current terms that apply. By continuing to access, browse and use the website, you will be deemed to have agreed to any changes or updates to our website terms.


You may also find it helpful to visit our website help section.


Although we make every effort to ensure the accuracy of information, to the extent permitted by applicable law, we disclaim all representations and warranties, express or implied, that content or information displayed in or on the website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of The Dolls House Emporium.


We make every effort to ensure that the website is free from viruses and other harmful content. However, we cannot guarantee that your use of the website will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, we shall not be liable to any person for any loss or damage they suffer as a result of viruses or other harmful content that they access from or via the website.


We have placed links on the website to other websites we think you may wish to visit. We do not vet these websites and do not have any control over their content. Except where required by applicable law, we cannot accept any liability in respect of the use of these websites.


We accept no liability for any losses or damages which are not reasonably foreseeable arising out of, or in connection with, the website terms or your use of the website. Except to the extent required by applicable law, we shall not be liable for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on the website. These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

UPDATES TO THESE TERMS AND CONDITIONS - Last updated in January 2014

01332 912989 (UK) +441332 912989 (Int)